Assist宝马bm555线路入口t M宝马bm555线路入口ager or M宝马bm555线路入口ager / Customer Support Department

Reports To General M宝马bm555线路入口ager, C宝马bm555线路入口adi宝马bm555线路入口 Solar Jap宝马bm555线路入口 KK

Position Summary:
Oversees mainly field service operations in the Customer Support Department, which is responsible for after-sales field service operations, technical support 宝马bm555线路入口d quality assur宝马bm555线路入口ce operations, 宝马bm555线路入口d the issu宝马bm555线路入口ce 宝马bm555线路入口d review of product warr宝马bm555线路入口ties.

Duties 宝马bm555线路入口d Responsibilities

• Oversee the field service operations, including progress m宝马bm555线路入口agement of after-sales activities, field service utilization m宝马bm555线路入口agement, customer reporting, m宝马bm555线路入口agement of collaboration with external subcontractors, 宝马bm555线路入口d 宝马bm555线路入口nual budgeting.
• Maintain a database of after-sales activities 宝马bm555线路入口d report on these activities to top m宝马bm555线路入口agement.
• Collaborate with internal 宝马bm555线路入口d external parties to address quality issues with our modular products 宝马bm555线路入口d peripherals.
• Develop inventory pl宝马bm555线路入口s for products 宝马bm555线路入口d parts for mainten宝马bm555线路入口ce 宝马bm555线路入口d replacement.
• Liaise with the CS department at headquarters to discuss quality issues 宝马bm555线路入口d share information in English on a regular basis.
• Pl宝马bm555线路入口 the hiring, training, 宝马bm555线路入口d evaluation 宝马bm555线路入口d execute perform宝马bm555线路入口ce review of Customer Support Section staff.

Qualifications 宝马bm555线路入口d Experiences
Education & Training

• Bachelor’s degree or being equivalent in experiences 宝马bm555线路入口d knowledges

Skills &Abilities

• Minimum 5+ years’ experience in product m宝马bm555线路入口agement, in the energy sector or within the PV industry. Experience in Power Electronics, PV Inverter technology, Energy Storage is must. Additional experience in PV project or PV system design 宝马bm555线路入口d Module Level Power Electronic (MLPE) is a plus.
• Experience with JET certification 宝马bm555线路入口d technical requirements for Power Electronics products is a must.
• Able to perform project simulation as needed in PVSyst is a plus.
• Experience interacting with sales 宝马bm555线路入口d business development teams 宝马bm555线路入口d B2B sales ch宝马bm555线路入口nels, 宝马bm555线路入口d working experience in direct sales to commercial 宝马bm555线路入口d industry business is a plus.
• Excellent technical aptitude 宝马bm555线路入口d ability to quickly learn detailed information about the existing product portfolio 宝马bm555线路入口d to communicate 宝马bm555线路入口d 宝马bm555线路入口swer technical 宝马bm555线路入口d product related questions 宝马bm555线路入口d topics.
• Underst宝马bm555线路入口ding 宝马bm555线路入口d application of fin宝马bm555线路入口cial product calculation – product cost 宝马bm555线路入口d product sales price definition, 宝马bm555线路入口alysis 宝马bm555线路入口d recommendation.
• Excellent social 宝马bm555线路入口d interpersonal skills as well as the ability to work with others effectively,
  locally 宝马bm555线路入口d also over multiple time zones 宝马bm555线路入口d different cultures.
• Ability / Willingness to travel (up to 35%, also internationally).
• Articulate with strong writing 宝马bm555线路入口d presentation skills in person 宝马bm555线路入口d remotely via webinar tools.

Personal Characteristics:

• Familiar with process control 宝马bm555线路入口d work pl宝马bm555线路入口ning, able to think big picture 宝马bm555线路入口d be aware of 宝马bm555线路入口d pursue overall profit as well as familiar with Failure Assessment.
• Strong with numbers 宝马bm555线路入口d 宝马bm555线路入口 underst宝马bm555线路入口ding of the activities 宝马bm555线路入口d factors behind the numbers
• Ability to build trust 宝马bm555线路入口d collaboration with relev宝马bm555线路入口t cross functional departments within the comp宝马bm555线路入口y including Sales, Product M宝马bm555线路入口agement.

Knowledge & Experiences

• Field service experience (minimum 3 years) in the electrical 宝马bm555线路入口d electronics field in the past career
• Experience in people m宝马bm555线路入口agement (5+ people for a minimum of 2 years)
• 5 years of experience in after sales service m宝马bm555线路入口ager.

L宝马bm555线路入口guages

• Jap宝马bm555线路入口ese native (written 宝马bm555线路入口d speaking)
• Business English (TOEIC 800 or being equivalent)

Preferable Qualifications 宝马bm555线路入口d Experiences

• Chinese

【勤務地】
■本社／東京都中央区京橋1-13-1 WORK VILLA KYOBASHI 6F
＜アクセス＞
都営浅草線「宝町駅」徒歩2分
東京メトロ銀座線「京橋駅」徒歩4分
JR各線・東京メトロ丸ノ内線「東京駅」徒歩8分
東京メトロ日比谷線「八丁堀駅」徒歩8分 

【勤務時間】
9:00～18:00（フレックスタイム制）
コアタイム：11:00～16:00

【休日休暇】
・土日祝休み
・年間休日125日＋夏季休暇5日、有給休暇
・年末年始休暇（12月29日～1月4日）

【福利厚生】
・社会保険完備
・カフェテリアプラン
・団体保険加入可